Shipping policy

Shipping policy

Updated: 15 October 2026

Orders are sold by EACO Adria d.o.o. / TRiBUTE8, Zumberacka 21, 44000 Sisak, Croatia. Contact: hello@tribute8.com.

Processing and destinations

Orders are usually processed within 1–3 business days after payment. Orders are not normally processed or shipped on weekends or public holidays. Any different product-specific dispatch timing is stated before purchase. We ship to the European Union, United States, Canada and other destinations available at checkout. Availability depends on the destination and shipping service.

Delivery estimates

Unless a different estimate is shown for your order before purchase, estimated transit times after dispatch are: United States 2–7 business days; European Union 5–14 business days; other international destinations 7–21 business days. These are estimates, not guaranteed arrival dates. Customs processing, weather and carrier disruption can affect transit. Estimates do not remove statutory delivery deadlines or remedies.

If we cannot meet the agreed dispatch or delivery timing, we will contact you with an updated estimate and the cancellation or refund options required by applicable law. For US orders, if shipment cannot occur within the promised shipping period, or within 30 days where no period was stated, we will give the required delay notice and obtain consent to delay or provide a prompt refund as required by the FTC merchandise order rule. EU consumers retain their statutory rights concerning delivery within the agreed period, or generally within 30 days if none was agreed, and termination where applicable.

Shipping costs and import charges

Shipping charges and available services are shown at checkout before payment. Any free-shipping offer is subject to the terms displayed with it. For shipments within the EU there are no additional import customs duties or clearance fees; applicable VAT and shipping costs are shown before purchase.

For destinations outside the EU, import taxes, customs duties or carrier clearance charges may apply unless included or expressly covered at checkout. Where payable by the customer, the amount depends on destination rules and is separate from our shipping charge. Please check the checkout information and relevant destination requirements before ordering.

Tracking and delivery details

When tracking is available, we email the tracking information after dispatch. Please provide a complete and accurate shipping address and monitor delivery or parcel-shop collection notices. If delivery fails or a parcel is returned, contact us to agree the next steps. Any reshipping cost must be explained and agreed before reshipment. Not collecting a parcel does not itself constitute a withdrawal notice. Any claim for additional costs depends on applicable law and the circumstances; there is no automatic penalty.

Delayed, damaged or lost parcels

Please contact hello@tribute8.com with your order number if a parcel is delayed, missing, damaged or incorrect. Photographs or tracking details are helpful where available. We will investigate and provide the remedies required by applicable law. Carrier or customs delays do not remove our legal obligations or your mandatory consumer rights. For EU consumer shipments, risk normally passes when you or your nominated recipient takes physical possession, subject to the statutory exception where you independently commission a carrier not offered by us.

Returns and withdrawal

See our returns, refunds and right of withdrawal policy. Following a valid EU withdrawal, standard outbound delivery charges are refunded as required by law. Direct return costs are payable by the customer where disclosed before purchase and legally applicable; this does not apply where we must bear costs for faulty or incorrect goods. Your mandatory rights under the laws of your country, state or province remain unaffected.